Introduction
Multimodal Transport & Transit Co. Ltd. (“MMTT Movers”, “we”, “us”, or “our”), registered in the Republic of Djibouti, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our logistics services.
By accessing our website or engaging our services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.
🔒 We take your privacy seriously. We will never sell your personal data to third parties for marketing purposes.
Information We Collect
Information You Provide Directly
- Full name, email address, phone number when you contact us or submit an enquiry
- Company name, shipping address, and destination details for freight bookings
- Payment and invoicing information when processing transactions
- Correspondence and communications sent to us via email or our contact form
Information Collected Automatically
- IP address, browser type, operating system, and referring URLs
- Pages visited, time spent on pages, and navigation patterns
- Device information including hardware model and screen resolution
- Cookie data and similar tracking technologies (see Section 5)
Information From Third Parties
- Shipping partners, port authorities, and customs agencies may share relevant shipment data with us
- Business partners may provide contact information for freight coordination purposes
How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery — To process freight bookings, arrange shipments, and manage customs clearance on your behalf
- Communication — To respond to your enquiries, send shipping updates, and provide customer support
- Invoicing & Payments — To generate invoices and process financial transactions
- Legal Compliance — To comply with Djiboutian law, customs regulations, and international trade requirements
- Service Improvement — To analyse usage patterns and improve our website and services
- Marketing — With your consent, to send newsletters or service announcements (you may opt out at any time)
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential Cookies — Required for the website to function properly; cannot be disabled
- Analytics Cookies — Help us understand how visitors use our website (e.g. Google Analytics)
- Functional Cookies — Remember your preferences to personalise your experience
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:
- Customer and shipment records are retained for a minimum of 7 years to comply with Djiboutian tax and trade laws
- Website enquiry data is retained for 2 years from the date of submission
- Marketing communication records are retained until you opt out or withdraw consent
- Website analytics data is anonymised after 26 months
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted through our website
- Restricted access to personal data on a need-to-know basis
- Regular security assessments of our systems and processes
- Staff training on data protection and privacy best practices
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of a data breach.
Your Rights
You have the following rights regarding your personal data:
- Right to Access — Request a copy of the personal data we hold about you
- Right to Rectification — Request correction of inaccurate or incomplete data
- Right to Erasure — Request deletion of your data where there is no compelling reason for us to continue processing it
- Right to Object — Object to our processing of your data for direct marketing purposes
- Right to Withdraw Consent — Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at info@mmttmovers.com. We will respond within 30 days.
Third-Party Links
Our website may contain links to third-party websites, including shipping partners, port authority portals, and trade platforms. We are not responsible for the privacy practices of these external sites and encourage you to review their respective privacy policies before submitting any personal information.
Children’s Privacy
Our website and services are intended for business use and are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately and we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a prominent notice on our website and updating the “Last Updated” date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
MMTT Movers — Data Enquiries
📍 Palmier En Zinc, Floor 1, Place du 27 Juin, P.O. Box 454, Republic of Djibouti